BITLEAF LABS
Returns OS
Title
A return-case workflow designed to capture label information, verify products and manage returns through completion or cancellation.
Description
Workflow tested
Status
Return case management
Built from scratch by BitLeaf.
The problem
Incoming returns needed a consistent way to identify products and keep case records accurate as each return progressed.
What BitLeaf built
BitLeaf developed and tested the full case workflow: intake, verification, closure and updates to existing records.
Key capabilities
Label intake
OCR-assisted capture of return-label information for case creation.
Product verification
A verification step to check the product associated with a return case.
Case management
Completion, cancellation and updates to existing records without creating duplicate cases.
Tested result
Core workflow testing confirmed case creation, verification, completion, cancellation and updates to existing records without duplicate cases.
This case study is not currently available.